Returns & Warranty
Returns, Replacement & Warranty Policy
This policy applies to Skimmylo products purchased from skimmylo.com.
Please read this policy carefully before placing an order. By purchasing from Skimmylo, you agree to the terms mentioned below.
No Refund Policy
Skimmylo does not offer refunds.
Once an order is placed and delivered, the payment is non-refundable.
Refunds will not be provided for change of mind, product no longer needed, wrong product ordered by the customer, personal preference, size or fit preference, minor colour or design variation, delay caused by the courier partner, product used incorrectly, product not matching personal expectations beyond the listed specifications, or the customer not checking product details before purchase.
We request customers to check product details, size chart, fit guidance, specifications, usage instructions, and product information carefully before placing an order.
Replacement Policy
Skimmylo offers replacement only in valid cases where the product is received damaged, defective, missing parts, or incorrect.
To request a replacement, the customer must provide:
- Clear unboxing video
- Clear photos or video showing the issue, damage, defect, or incorrect product
Without the required proof, the replacement request may not be accepted.
Replacement Request Timeline
The customer must contact Skimmylo support within 24 hours of delivery to request a replacement.
Requests raised after 24 hours may not be accepted for delivery-related issues such as damage, wrong item, missing item, manufacturing defect, or packaging concern.
Mandatory Unboxing Video
For any replacement claim, an unboxing video is mandatory.
The video must clearly show the outer package condition before opening, shipping label, complete unboxing process, product received, items received, and any damage, missing items, or defects, if any.
The video should be continuous and clearly visible.
Product Issue Proof
For any product-related issue, the customer must share clear photos or a video showing the exact issue.
The proof must clearly show the product condition, damaged or defective area, stitching issue, manufacturing defect, incorrect item, missing component, or any other reported issue.
Product-Wise Replacement Conditions
Replacement terms may vary depending on the product type.
Apparel & Hygiene-Based Products
For apparel and hygiene-based products, replacement may be accepted only in case of a damaged product received, incorrect product received, missing item, or verified manufacturing defect.
The customer must share a complete unboxing video and clear photos or video showing the reported issue.
For hygiene and safety reasons, returns, refunds, and size-based exchanges are not accepted.
Replacement may not be accepted if the product has been worn beyond initial inspection, washed, altered, stretched, stained, damaged after delivery, used with perfume, deodorant, lotion, makeup, or other substances, returned without original tags or packaging, or shows signs of use or mishandling.
Customers are requested to review the size chart and product information carefully before placing an order.
6 Months Warranty
All Skimmylo products come with 6 months warranty from the date of purchase, unless mentioned otherwise on the product page.
The warranty covers manufacturing defects only.
Customers must keep the order invoice or purchase proof for warranty claims.
Warranty Covers
The warranty may cover verified manufacturing defects, stitching defects caused by manufacturing, defective components, or other product issues confirmed to be caused by a manufacturing fault.
Warranty approval is subject to verification by the Skimmylo support team.
Warranty Does Not Cover
Warranty does not cover incorrect size selection, fit preference, physical damage, accidental damage, damage due to misuse, stretching caused by incorrect use, cuts, tears caused after delivery, stains, discoloration caused by use or washing, normal fabric wear, pilling, damage caused by improper washing or drying, product alteration, missing tags after use, hygiene-related concerns after use, normal wear and tear, or product used against instructions.
Quality Check Process
All replacement and warranty requests are subject to a quality check.
The quality check may include photo or video verification by the support team, product issue review, internal approval, pickup inspection if required, and final decision by the support and management team.
Only after verification, Skimmylo will confirm whether the request is approved or rejected.
Replacement Approval
If the replacement request is approved, Skimmylo may provide the same product replacement, same variant replacement, subject to availability, or an alternate solution if the same product is unavailable.
Replacement availability depends on stock.
Reverse Pickup
If reverse pickup is available at your PIN code, we may arrange pickup.
If reverse pickup is not available, the customer may be asked to ship the product to the address shared by our support team.
The product must be packed properly to avoid damage during transit.
Important Conditions
Unboxing video is mandatory for replacement claims. Clear photos or video showing the reported issue are mandatory where required. Replacement requests must be raised within 24 hours of delivery. Returns, refunds, and size-based exchanges are not accepted. Warranty is valid for 6 months from the purchase date. Warranty applies only to manufacturing defects. Product must be handled and maintained as per instructions. Original invoice or order proof may be required. The final decision will be made after the quality check. Exceptions may apply only after support and management approval.
How to Raise a Request
To raise a replacement or warranty request, contact us at:
Email: support@skimmylo.in
WhatsApp: +91-7428800537
Please share your Order ID, product name, delivery date, issue description, unboxing video, clear photos or video of the issue, and any other details requested by the support team.